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Client Overview
A leading healthcare provider partnered with Quantum to revamp their patient portal, aiming to enhance user experience and boost patient engagement. The goal was to develop an intuitive, accessible, and aesthetically pleasing platform that would simplify access to medical information and improve overall patient satisfaction.
Objective
The primary objectives of the portal redesign were to:
- Elevate user experience through a user-centric design.
- Improve accessibility and ensure compliance with accessibility standards.
- Enhance the visual appeal and align the portal with the client’s brand identity.
- Optimize navigation for effortless access to key information.
- Increase patient engagement and satisfaction.
Solution
Quantum employed a user-centered design methodology, structuring the project into distinct phases to ensure the portal aligned with user needs and business goals:
- User Research: Conducted surveys, interviews, and usability tests to identify user pain points and gather actionable insights.
- Wireframing & Prototyping: Developed wireframes and interactive prototypes using tools like Figma and InVision to visualize the portal’s new structure and flow.
- Design & Development: Produced high-fidelity designs using Adobe XD and implemented the solution with HTML5, CSS3, and JavaScript.
- Accessibility Testing: Ensured compliance with accessibility standards using tools like WAVE and Axe.
- User Testing & Feedback: Conducted multiple iterations of user testing to refine the design based on user input.
- Launch & Ongoing Support: Rolled out the redesigned portal and provided post-launch support to ensure smooth adoption and performance.
Technology & Tools Stack
- Design Tools: Adobe XD, Sketch, Figma
- Prototyping Tools: InVision, Axure RP, Marvel
- User Research Tools: UserTesting, Optimal Workshop, Hotjar
- Collaboration Tools: Miro, Slack, Trello
- Development: HTML5, CSS3, JavaScript
- Accessibility Testing: WAVE, Axe, Lighthouse
Key Benefits
- Enhanced User Experience: Simplified portal navigation and improved accessibility made it easier for patients to access information.
- Improved Accessibility: Achieved WCAG 2.1 AA compliance, ensuring inclusivity for users with disabilities.
- Refreshed Visual Appeal: A modern, cohesive design elevated the brand image and boosted patient satisfaction.
- Streamlined Navigation: Clear and intuitive information architecture enabled patients to locate essential resources quickly.
- Increased Patient Engagement: Improved usability resulted in higher portal adoption and usage.
Results & Impact
- 35% Increase in Patient Satisfaction: Reported within three months of the portal launch.
- 40% Boost in User Engagement: Driven by a more intuitive and accessible design.
- Accessibility Compliance: Achieved WCAG 2.1 AA standards, ensuring usability for all.
- 25% Reduction in Support Requests: Resulting from a more intuitive interface and simplified navigation.
Conclusion
Quantum successfully delivered a reimagined patient portal that exceeded client expectations, showcasing their expertise in UX design and user-focused development. Leveraging cutting-edge design tools and accessibility standards, Quantum crafted a solution that empowered patients while enhancing the healthcare provider’s digital presence.
